Forum #1: "Technological Shift, Open Data and Digital Inclusion"

Public digital services

Orientation of electronic services to scattered and non-aggregated formalities

Orientation of electronic services to the life and real needs of citizens and businesses

"Once Only" principle

Multiplicity of interactions of the citizen or company with electronic services of the Public Administration, with a view to fulfilling their obligations or solving need

Generalize the principle of "single contact", with a view to carrying out different procedures through single interaction

Usability

Lacks in public digital platforms and services in terms of navigability and usability standards

Optimize experimentation procedures before implementation, focusing on the user; improve the criteria for recognizing usability standards

Digital Shift

Even though there is an increasing availability of digital platforms and services by public entities, there are deficiencies in terms of the range of services available and the respective functionality

Replace the “digital transformation” paradigm with that of digital acceleration; bring the country closer to the standards of public electronic services of countries considered as references in this field; identify and enhance factors that are a part of this digital acceleration process

Theme

Situation Identified

Challenges/Opportunities

Data made available

Lack of commitment by public institutions in making data available; national strategy for access to Public Administration data ranked among the worst in certain rankings

Opportunity represented by the transposition of the European Directive in the near future (2021) to generate in the Public Administration services a real commitment with the provision of high value data

Data update

Data made available are often "dead data", appearing loose or out of date

DataSets to be made available predominantly from the entities' systems, with the possibility of scrutinizing their actuality and the inherent dynamics

Data reuse

DataSets made available often do not facilitate reuse or are not susceptible to reuse (open data versus free data)

Provision of updated data with greater added value, which facilitate and enhance the respective reuse and aggregation, generating informative added value

Dados.Gov Portal

Problems identified in terms of the platform structure, the updating of the data provided, the navigability and the difficulty of consultation

Improve the structure of the platform and enhance strategies that encourage the availability of updated and high value data, enhancing reuse; take advantage of improvements that may come from civil society